Main Duties & Responsibilities: Report directly to Sales & Operations Manager Overall responsible and in charge of the branch's smooth operations. This includes achieving daily branch sales target, meeting all staff (including SM, therapists and CSOs) monthly target, managing of staff's leave applications approve staff's OT, staff's punctuality, staff's appraisal, planning and updating on roster, update staff on all current promotions, making cold-calls to customers, handling customer's complaint, staff's grievances, branch's cleanliness and etc To motivate staff in building team work, ensure good communication among staff and foster a positive working environment Shifting of manpower from outlets to outlets when manpower is down To establish good relationship and provide excellent service to customers Sharing of knowledge to staff, perform staff training and coaching on effective practices regularly in relation to daily operations matter, sales pitch on products and treatments, custom...