Our Client, a Banking company, is looking for an Operations Officer II for their Toronto, ON/Hybrid location. Responsibilities:

+ Provides a broad range of operational support and/or performs general to specialized transactions and/or other processing activities for own functional area within Operations & Technology. Supports partner relationships and is responsible for maintaining operational effectiveness to ensure business objectives, Service Level Goals and CEI targets are met.

+ Reports to a team manager within the team structure customer:

+ Positively contribute to the overall customer experience and loyalty index in each interaction

+ Ensure customer problems are handled appropriately by utilizing the established partner problem resolution process both internally and externally and escalating when required

+ Create and/or recognize exceptional customer service through established programs

+ Ensure all required proc...