Duration: 6 Months + Extension

As an Operations Officer II, you will provide high-level administrative and operational support to internal stakeholders, ensuring insurance-related documents and requests are processed accurately and efficiently.

Responsibilities

• Sort, count, scan, and upload incoming mail into internal systems
• Process return mail and learn associated internal systems and procedures
• Handle customer requests received via mail and fax
• Post cheque payments and resolve premium billing issues or errors
• Process daily reversals and rejects from Banking transactions
• Assist with claim-related issues and complete cancellation requests
• Perform filing and other administrative duties as required
• Participate in daily team huddles and monthly team meetings
• Adhere to established procedures, deadlines, and quality standards
• Handle sensitive customer data with accuracy and co...