Role Purpose
The Operations Officer provides day-to-day and advanced operational support for Consumer Line Products, including policy administration, system handling, policy servicing, premium booking, billing, reconciliation, and customer service. The role ensures service delivery in line with SLA, policy, and regulatory requirements, while supporting process improvement and operational efficiency. At senior level, the role also acts as a subject matter expert and key operational partner.

Key Responsibilities

1. Policy Administration and Business Support