Description

Job title: Operations Manager, Warehouse and Service

Job Location: 1111 Lakeside Dr., Gurnee, IL 60031

Minimum Salary: $150,010 - $155,000 per year

Supervision Required: Position will supervise other employees

Travel Required: 25% domestic travel annually to visit third party repair vendors and/or customers in California and Indiana.

Job duties: Oversee the daily operations of the service department, warehouse, and logistics functions to ensure the accurate processing and timely delivery of customer orders. Manage and supervise service department activities, including scheduling and monitoring service requests, allocating resources, addressing customer inquiries and complaints, and overseeing departmental budgeting. Track and analyze key performance indicators (KPIs), conduct staff evaluations, and implement continuous improvements to enhance operational efficiency and customer ...