Job Summary

The Operations Manager provides strategic and operational leadership for CE support functions, ensuring scalable delivery, strong leadership pipelines, and sustained service quality. The role owns end to end operational outcomes while aligning people strategy, performance, and client expectations.



Key Responsibilities

Lead multiple CE teams and Assistant Managers across Tier 1–3 operations.

Own overall performance against SLAs, CSAT, quality, cost, and people metrics.

Drive operational strategy, continuous improvement, and efficiency initiatives.

Serve as senior escalation point for critical operational, client, or delivery risks.

Partner with senior stakeholders across Recruitment, HR, Workforce, QA, and Product.

Champion leadership development and succession planning across CE operations.



Qualifications

Bachelor’s degree or equivalent experience.

Minimum 24 months experience as an...