The Operations Manager provides hands-on leadership and day-to-day oversight of Hotard Shuttle’s contract operations, ensuring safety, service excellence, and operational standards are consistently achieved. This role leads daily lot operations, driver performance, staffing, scheduling, and resource coordination while promoting a culture of safety, accountability, and high performance. This highly visible leadership position works closely with the Director of Operations to strengthen service delivery, develop frontline leaders, and improve operational efficiency.

Responsibilities

• Lead day-to-day contract operations to deliver safe, reliable, and high-quality transportation services.
• Provide hands-on leadership to drivers, dispatch, supervisors, and frontline teams.
• Partner with leadership to ensure staffing, scheduling, and workforce planning align with operational needs.
• Ensure compliance with all safety sta...