Overview

Reporting to the Senior Director of Franchise, the Franchise Operations Manager will be responsible for providing Operations and Merchandising support to Brick Franchise stores across the country.

Responsibilities

• Perform store visits for new openings, closings, conversions, or underperforming stores.
• Review brick operation and merchandising policies, communicating them to franchise stores via email or conference calls.
• Provide operational training on daily, monthly, and inventory balancing, sales tax and surcharge remittances, expense statements, and PAD notices to new owners during the opening process.
• Act as liaison between Brick corporate and franchise stores; review daily reporting and communicate findings to stores.
• Communicate with stores not meeting minimum standards to drive consistency and performance.
• Support operational improvements through training, leadership, and resolution of balan...