**About us**

Situated on the shores of Lake Whakatipu in the heart of the adventure capital of the world, Crowne Plaza Queenstown is a leading 4.5-star hotel and a member of the IHG Hotels & Resorts family. We pride ourselves on delivering exceptional service, creating memorable guest experiences, and offering a vibrant, welcoming workplace for our team.

**About the role**

As Operations Manager, you will oversee day-to-day hotel operations across Front Office, Housekeeping, and Food & Beverage, ensuring service excellence, brand standards, safety, and operational efficiency.

This is a hands-on, senior leadership role with a direct impact on guest satisfaction, team engagement, and hotel performance.

**What you'll be doing**

+ Oversee Front Office, Housekeeping, and Food & Beverage operations, mentoring department leaders to deliver consistently excellent service.
+ Drive exceptional guest experiences, manage escalated concerns, a...