About the Role

We are seeking an experienced and results-driven Operations Manager – Resolution Team to lead two specialized teams within a global shared services environment: the Invoice Issue Resolution (IIR) Team and the Technical Team (TT) . The IIR Team focuses on resolving invoice processing issues — including GR/IR mismatches, Vendor Master Data discrepancies, and Travel & Expense (T&E) processes — while the Technical Team addresses ERP-related technical challenges.

This is a senior leadership role requiring deep functional expertise across Accounts Payable, Purchase-to-Pay, Vendor Master Data, T&E, and ERP systems, combined with strong people leadership and a continuous improvement mindset.

Key Responsibilities

People | Leadership & Capability Building

• Provide strategic leadership to the Invoice Issue Resolution and Techni...