Department: Operations

Reports To: Director of Operations

Location: Alabang (On-site), Muntinlupa City, Metro Manila, Philippines

Position Summary

The Operations Manager at Pinnacle Intelligence plays a critical leadership role within our BPO operations. This position is responsible for overseeing the daily activities of multiple teams or a significant operational segment, ensuring the efficient delivery of services, consistent achievement of client Service Level Agreements (SLAs), and continuous improvement of operational processes. The Operations Manager will lead, mentor, and develop a team of Team Leaders and frontline staff, drive performance excellence, foster a positive work environment, and ensure alignment with both company and client strategic objectives.

Key Responsibilities

Operational Leadership & Performance Management

• Oversee daily operations, ensuring the consistent deliver...