The Delivery Operations is responsible for driving home delivery revenue and operational

excellence across multiple markets. This role oversees end-to-end delivery operations,

aggregator partnerships, and customer experience, ensuring seamless execution, high

service standards, and profitability.

Key Responsibilities

1. Delivery Operations Management

- Oversee end-to-end delivery operations across all outlets

- Ensure compliance with brand standards and food safety

- Manage delivery infrastructure and readiness

- Resolve operational bottlenecks with outlet teams

2. Aggregator & Partner Management

- Manage aggregator relationships

- Negotiate commissions and SLAs

- Monitor campaigns and promotions

- Optimize ad spend and discounts

- Ensure compliance and issue resolution

- Plan and execute campaigns

- Monitor ROI and profitability

- Optimize menu and pricing <...