We are seeking a dynamic and results-oriented BPO Manager with strong experience leading telemarketing operations and data-driven teams serving the U.S. market. This role is responsible for building high-performing teams, driving productivity, and ensuring operational excellence through performance analytics, coaching, and continuous improvement.

Key Responsibilities

• Lead and manage telemarketing teams to consistently meet and exceed performance and production goals.
• Monitor, analyze, and optimize KPIs and operational metrics using data-driven insights.
• Support recruitment, onboarding, coaching, and development of high-performing teams, fostering a culture of accountability and ownership.
• Oversee performance reporting, dashboards, and data accuracy to support decision-making.
• Drive continuous improvement through process optimization, quality standards, and corrective action plans.
• Ensure operational alignment with ...