The Operations Manager leads overall service operations, oversees Third Party Administrator (TPA) relationships, drives operational excellence, and ensures effective service delivery across claims, policy administration, and broker-facing operations. This role acts as a key liaison between internal stakeholders, TPAs, brokers, and strategic partners to ensure compliance, efficiency, and high-quality service outcomes.

Responsibilities

Service Operations Leadership

• Lead the overall service operations, ensuring alignment with organizational goals and business objectives.
• Ensure service delivery meets agreed SLAs, quality benchmarks, and client expectations.
• Liaise with multiple areas of the business to improve customer experience for both end customers and distribution partners.

TPA Management & Governance

• Manage end-to-end relationships with TPAs, including contract governance and performance mana...