The focus of this job is on achieving results which are aligned with the larger picture of the organization and its strategic goals.

The Operations Manager plans, coordinates, and directs service delivery for one or more of our clients. They ensure that client and end customer satisfaction levels, as well as profitability goals are achieved and maintained.

The job requires getting things done quickly as well as professionally and handling a variety of activities. Self-assurance and the confidence to purposely drive toward results while constantly problem-solving and engaging commitment of others is essential.

Primary Responsibilities

Management and Leadership:

• Lead and Manage +- 8 Team Managers to meet and exceed business objectives (client and corporate service, quality and contribution goals as well as financial, metric and employee satisfaction goals), ensuring the consistent achievement of all financial and ...