Operations Manager
Job Summary
The Operations Manager oversees daily transportation operations for shared-ride or company vehicle services. This role ensures drivers, routes, and schedules run efficiently while maintaining safety, regulatory compliance, and high-quality customer service. The Operations Manager also leads staff performance, supports client relationships, and helps maintain strong customer satisfaction.
Key Responsibilities:
- Supervise and support drivers, dispatchers, and field staff.
- Manage daily route scheduling, trip assignments, and service coverage.
- Ensure compliance with DOT regulations, safety standards, and company policies.
- Monitor driver performance, attendance, and service quality.
- Handle customer service issues, complaints, and service escalations.
- Coordinate vehicle maintenance, inspections, and fleet readiness.