Objective:

Provide strategic and operational leadership for US Sponsor Services by driving alignment between onshore and offshore retirement operations, strengthening service delivery, developing high-performing teams, and enhancing process efficiency. This role ensures regulatory compliance, fosters strong stakeholder relationships, advances industry knowledge across global teams, and delivers measurable improvements in quality, client experience, and operational performance while supporting the long‑term offshore location strategy. This position will report directly to the AVP, Operations in Manila, with a dotted line to the onshore AVP, Sponsor Onboarding and Advisor Services.

Roles and Responsibilities:

Strategic Leadership