Job overview

We are seeking a proactive and enthusiastic Operational Support Manager to join our Patient Service Centre, with a strong commitment to improving patient experience within a demanding yet highly supportive department. As a key member of the management team, you will play a vital role in ensuring the smooth and effective delivery of our operational services.

You will be responsible for overseeing daily workflows, supporting staff performance, and ensuring that service standards are consistently met. Excellent communication skills are essential, as you will work closely with colleagues across the Trust and act as a point of escalation for both staff and service users.

The ability to organise, prioritise, and take ownership of your workload is integral to success in this role. You will need to be highly organised, a logical thinker, and able to multi task in a fast paced environment. A cheerful, caring, and kind nature is essential,...