Operational Lead — Systems & Delivery

Full-time · London, Hybrid (2 days in office) · Reports to Chief Experience Officer

About Bloom

Bloom is a next-generation career coaching platform on a mission to make high-quality coaching accessible to everyone at work — not just leaders and executives. We combine human coaching with AI-powered insight to deliver scalable coaching experiences to global organisations. Our offering spans 1:1, triadic, group, and 1:Many formats, and we’re continuing to evolve how people learn and grow at work. We’re entering our next phase of scale. Our clients include some of the world’s leading organisations, and our product is growing faster than our current systems were designed to handle. That’s where this role comes in.

The Role

This isn’t a role for someone who maintains operations. It’s for someone who redesigns them — and then builds the systems that make the new design work at scale.

You’ll own t...