Drive innovation. Shape strategy. Lead excellence across a national portfolio.

Operational Excellence Manager

Responsibilities

• Lead the development and implementation of operational excellence frameworks, SOPs, and brand standards.
• Analyse market trends, competitor activity, and innovation to inform strategy and operational improvements.
• Drive major strategic initiatives including mobilisations, RFPs, service redesigns, and transformation programmes.
• Design and enhance end‑to‑end customer journeys to improve client and consumer experience.
• Build strong relationships with stakeholders, influencing alignment across operations, finance, safety, and people teams.

Qualifications

• Proven experience in senior operational leadership, ideally within food service or a related service industry.
• A strategic thinker with strong commercial acumen and a track record o...