As a key link between engineering and support staff, the IT Team Leader consistently ensures a positive support experience for clients by managing, motivating and developing a team of engineers and by continually identifying and implementing system improvements. Depending on their level of expertise, the IT Team Leader has further responsibilities in managing first-line IT issues.

Key Accountabilities

• Review the work of an operations team that is part of a shift rotation in a production environment while being accountable for production monitoring, incident management and shift leadership.
• Motivate, manage and organize engineers on the team, including work activ...