Job OverviewJob Name: Onsite Support TechnicianCompany: AtosLocation: Carretera a General Cepeda ****, Saltillo, Coahuila, MexicoJob Type: Full-time | Rotating shiftsRole Overview: At Atos, the Onsite Support Technician plays a critical role in delivering high‐quality, hands‐on IT support at a client location.The position focuses on resolving end‐user technical issues, maintaining system reliability, and providing excellent customer service.The role follows a rotating shift schedule to ensure continuous operational support.Key ResponsibilitiesDeliver on‐site technical support for desktops, laptops, printers, mobile devices, and peripherals.Troubleshoot and resolve hardware, software, and basic network‐related issues.Install, configure, and maintain operating systems, applications, and updates.Log, track, and resolve incidents and service requests using ServiceNow or similar ITSM tools.Ensure incidents are handled in compliance with defined SLAs.Manage user accounts, including passwo...