In this role, you will serve as the first point of contact for technical issues, manage incidents in ServiceNow, and provide hands‑on support for Windows hardware. A critical part of your position will be managing the lifecycle of Genpact laptops, including collecting Intune hashes, assisting users with CUSTOMER onboarding, and coordinating vendor warranty repairs.

Responsibilities

• Communicating with people and providing ICT customer service
• In‑person/phone/email support and responding to support tickets (ServiceNOW ticketing system) from our customers
• Liaise with 3rd party vendors to arrange warranty repairs of hardware
• Maintain asset and configuration management
• Staff training, development, and maintenance of procedural documentation and user guides
• Collecting Intune hash information from Genpact laptops, for new Genpact devices
• Assist users in onboarding new Genpact laptops with CUSTOMER
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