Partner Onboarding & Activation

• Oversee end-to-end onboarding processes for rider-partners and driver-partners
• Ensure timely verification of documents, background checks, and compliance requirements
• Improve onboarding speed, activation rates, and partner experience
• Coordinate onboarding schedules, orientations, and training sessions

Team Management

• Lead, coach, and develop a team of onboarding associates
• Set performance targets and monitor KPIs such as activation rate, turnaround time, and quality
• Conduct regular performance reviews and provide coaching and feedback

Process Improvement

• Identify bottlenecks in onboarding workflows and implement improvements
• Collaborate with Operations, Compliance, Product, and Support teams to streamline processes
• Develop and maintain SOPs and onboarding guidelines. Stakeholder Coordination