Job Description

As a Dispute Analyst within Card Issuing, you will work with dispute handling for Norwegian and other foreign banks. The department's task is to process card complaints in accordance with current regulations from banks, authorities and card issuers.

The role will include case management, customer dialogue and follow-up of dispute cases. As a dispute analyst, you also have personal responsibility for a number of banks and work closely with both product managers and system managers in the area. The department will work closely with other units within the company to ensure a complete understanding and management of our customers' card services.

With us you will:

• Processing complaints for Nordic and international banks
• Close cooperation with our customers in connection with problems that arise regarding their disputes
• Participate in the work to further develop the dispute handling service

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