**General Summary**

Performs a variety of support functions including, but not limited to, interviewing patients, telephone management of both internal and external calls, scheduling/canceling appointments. Evaluates caller needs and determines appropriate action. Initiates appropriate response personnel for various emergency (e.g. heart arrest, fire and trauma calls) and disaster situations.

**Shift**

Nights, Week 1-Sunday 11p-7a, Monday 11p-7a, Week 2- Friday 11p-7a, Saturday 11p-7a

**Duties and Responsibilities**

**Essential Functions:**

+ Answers and manages a high volume of fast paced incoming phone calls. Provides exceptional service and to all internal and external customers by identifying and addressing the need in a professional, positive, and caring manner.
+ Safeguards Protected Health Information (PII) and follows HIPPA guidelines.
+ Uses computerized phone management software to route incoming and outgoing calls u...