Job Description

Job ID: 22741CN

Date posted: 04/06/2026

WHAT YOU'LL NEED TO HAVE

• Extensive knowledge of experience design methodologies, working with consumer trends and creating future state experiences in an omnichannel context.
• Broad knowledge of IKEA concept, brand objectives, values and vision.
• Broad knowledge of IKEA tools, processes and cycles.
• Broad knowledge of how to elevate and optimise the customer experience in an omnichannel reality across meeting points and external touchpoints to increase customer satisfaction, conversation and returning customers.
• Broad knowledge of how data, AI and insights about customer interactions with IKEA can be translated into seamless solutions.
• Good knowledge of change management methods and tools as well as stakeholder management.
• Broad knowledge of the IKEA omnichannel reality.

YOUR RESPONSIB...