Officer, Customer Service Officer, Operations-(WD82245)

Business Function
DBSI T&O is the backbone that supports the bank as the central of operations and technology. With the spirit of OneTeam and PRIDE! Value, we serve Institutional Banking Operations and Consumer Banking Operations, manage Customer Centre and IT, provide Group Procurement and Corporate Real Estate, coordinate bank-wide Business Continuity Management program and framework, and deliver service quality for Digibank and IBG/GTS. Our Technology & Operations organization is a vital strategic partner to the business in providing competitive advantage that propels DBSI towards being the Best Bank for a Better World (#B3W).

Responsibilities:

Operational Management

To conduct timely evaluation of CSO telephone services to ensure service quality.

Manage customer’s feedback/complaints to ensure service recovery is performed in a timely and customer focused manner, followed up with ...