Follow up on allocated overdue mortgage accounts and ensure resolution on accounts allocated as per target assigned through constant follow up, persuasion and negotiation with the customers.
Collection Activities - Follow up on all allocated overdue accounts and ensure resolution as per the target assigned (monthly).
- Ensure detailed review of the case given the long tenure relationship with customers.
- Ensure full history of current RM and previous interactions are reviewed prior to a call including review of any past remedial / legal actions and current status.
- Ensure if rental product then BSA and TCR to be reviewed for rental status.
- Interact with customer in compliance to CPR to ascertain reasons for delinquency.
- Ensure that the individual targets based on both Efficiency and Productivity parameters are met on a monthly basis.
- Obtain detailed information about the overdue customers and document on col...