[What the role is]

Office of Organisation & Service Excellence – Executive (Customer Service) (2-year contract)

[What you will be working on]

As a Customer Service Executive, your key responsibilities include: 
• Delivering personalised service to address customer enquiries through email, phone calls, live chats, and in-person interactions at the counter. 
• Providing friendly, professional, and efficient service to deliver exceptional customer experiences. 
• Identifying and addressing customers’ needs with the goal of achieving high customer satisfaction. 
• Using digital service platforms such as case management systems, live chat tools, and customer feedback dashboards to respond to enquiries and track service performance. 
• Supporting continuous service improvements by leveraging digital tools and customer insights. 
• Leveraging AI and automation tools to deliver easy-to-use services, streamli...