Join the North York Civic Centre as a Call Centre Supervisor, where supervising customer service operations meets effective team leadership. This full-time temporary role emphasizes quality assurance and operational improvements.
In this eight-month role, you will be responsible for leading the Customer Care Call Centre within the Revenue Services Division. Key focuses include developing metrics for performance evaluation, ensuring service excellence, and managing team dynamics. Your leadership will drive the continuous improvement of operational processes and enhance customer satisfaction.
Key Responsibilities:
• Supervise daily operations and assign tasks to staff
• Develop, implement, and assess performance metrics
• Train and mentor team members to improve service quality
• Monitor service levels and make operational adjustments
• Collaborate with internal and external stakeholders for efficient communication
Requirements:
• Background in customer service...