At AIA we’ve started an exciting movement to create a healthier, more sustainable future for everyone.
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About the Role
Overall administration and assessment of PA claims processing for all distribution channels and ensure various work processes meet the departmental benchmark within the authority grantedRoles and Responsibilities:
Administer and assess PA claims across all distribution channels, ensuring processes meet departmental benchmarks and are within the granted authority.
Ensure timely submission of daily operational and departmental reports.
Lead process improvement initiatives and enhance customer experience through Customer Journey Mapping.
Drive compliance efforts to prevent material breaches, based on audit findings, compliance monitoring, and feedback from regulatory bodies.
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