Purpose of the Role

The NOC (Network Operations Center) Manager is responsible for the overall leadership, performance, and operational effectiveness of the NOC team. This includes overseeing 24/7 operations, ensuring high levels of network availability and service quality, managing major incidents, and driving continuous improvement in processes, systems, and team performance. The NOC Manager plays a key strategic role in aligning the NOC with business objectives, maintaining service excellence for clients, and ensuring the NOC operates efficiently, effectively, and proactively.

Key Responsibilities Lead and manage the NOC team, including Supervisors and Engineers, ensuring optimal performance across all Recruit, train, mentor, and develop staff to maintain a highly skilled, motivated, and customer-focused Define performance expectations, conduct regular reviews, and implement professional development plans. Foster a culture of accountability, ownership, and continuous learni...