2 to 3 years experience

CCNA and ITIL certifications a must

Shift Work

Key Performance Areas

• Customer Communication 30%
• Incident Logging 20%
• Incident Handling 20%
• Troubleshooting 20%
• Teamwork 10%

Competency Requirements for Position

Knowledge

• Knowledge of networks in the telecommunications industry (Cisco WANs / LAN)
• Knowledge of customer service principles
• Knowledge of effective customer engagement

Skills

• Strong written and verbal communication skills in English
• Understanding of network design
• Analytical thinker
• Customer Centricity

Behavioral

• Customer Responsiveness
• Results driven
• Problem solving
• Attention to detail
• Stress tolerance
• Resilience
• Proactivity

Minimum Qualific...