2 to 3 years experience

CCNA and ITIL certifications a must

Shift Work

Key Performance Areas Customer Communication 30% Incident Logging 20% Incident Handling 20% Troubleshooting 20% Teamwork 10% Competency Requirements for Position Knowledge Knowledge of networks in the telecommunications industry (Cisco WANs / LAN) Knowledge of customer service principles Knowledge of effective customer engagement Skills Strong written and verbal communication skills in English Understanding of network design Analytical thinker Customer Centricity Behavioral Customer Responsiveness Results driven Problem solving Attention to detail Stress tolerance Resilience Proactivity Minimum Qualifications CCNA ITIL Other Requirements Must be willing to work weekend shifts monthly Must be willing to work flexible shifts Must be willing to work night shift Must have own transport Job Grade C1 Key Stakeholder Relationships Internal Sales Projects Ops Quality Assurance Carrier Relations Ex...