Job Summary:

The Network Operations Engineer, based in Algosystems in Athens Greece, will be part of our Operation Center team.

What You Will Do: 

The candidate will be responsible for providing proactive first fix and after-sales support to our customers. The candidate will be part of the first-line operation team and will comply with defined operational procedures. This role includes 24/7 shift coverage.

Reporting to the Head of Client Operations.

Requirements

Job Responsibilities

• Monitor and proactively analyze network performance using advanced monitoring tools, ensuring uninterrupted service.
• Investigate and resolve network incidents and outages, prioritizing rapid response and root cause identification.
• Serve as the first point of contact for customers, ensuring clear communication and fast resolution of technical issues.
• Participate ...