Night Guest Services Concierge

Company

AccorHotel

Location

dubai, United-Arab-Emirates

Type

Full-time

Warmly welcome guests upon arrival assist with registration and ensure smooth check-in/check-out procedures. 
Verify guest preferences ensuring that room assignments and special requests are met. 
Offer a seamless departure process by handling check-out swiftly ensuring all accounts are accurately settled. 
Handle guest inquiries requests and complaints with the utmost professionalism responding promptly and efficiently. 
Offer tailored recommendations about hotel services local attractions and events to enhance the guest experience. 
Manage guest expectations and resolve any issues or concerns to ensure complete satisfaction. 
Accurately manage room assignments and keep guest profiles updated. 
Process billing and payments including cash credit cards and digital transactions ensuring correctness and confidentiality. 
Resolve billing discrepancies with efficiency providing clarity on charges as needed. 
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Night Guest Services Concierge

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