Contract Type: Temporary WAH

Location: Bogotá - //BOGOTA

Date Published:

Job ID: REF31001B

Sutherland is an equal opportunity employer.

Job Description

The Cloud Cloud AppOps has the following duties:

• Identify and resolve operational issues (e.g., batch failures, network issues, client data feed errors)
• Monitor server performance, memory utilization, CPU, file systems, databases, batch jobs.
• Maintain operational documentation, e.g., incident tracking and run books.
• Produce metric reports including daily production status.
• Review Client support tickets and requests under service SLAs.
• Provide on-call off hour support and work during non-prime shift hours.

Qualifications

• 2+ years’ experience in Application / production support experience in with Cloud-Based hosting administration, management and performance tuning under high availability SLA environment...