We are lookingfor a Tier I replacement.

Tier I:

Night shift schedule (6pm-2am) Monday – Friday

Hiring specifically with understanding that this position was created to cover “callouts” with short notice by either covering 2am-6am or come in at a later hour on the day of shift to cover (10pm-6am). Once hired as FTE state employee these additional hours will be available for comp/OT hours accrued. Additionally, there will be planned/approved vacations and training coverage that will require shift adjustments.

Tier I will provide:

• Monitoring the statewide Emergency Services IP Network (ESInet) and NG911 systems 24/7 to identify outages, alarms, or performance issues.
• Acting as the first point of contact for PSAPs (Public Safety Answering Points) reporting technical problems or service interruptions.
• Receiving, triaging, documenting, and tracking support tickets through resolution.
• Troubl...