Responsibilities:

Technical

• Perform detailed trouble analysis (remote testing, fault isolation, and resolution) for IP network elements using logs, alarms, operational metrics and tools
• Perform break fix activities due to network failures. (due to any of the following: hardware, software, and firmware upgrades, network element commissioning, and product change upgrades).
• Conduct preventive maintenance routines on IP network elements to maintain and improve network reliability.
• Implement service and network element changes as directed to ensure the smooth functioning of the network.
• Knowledge of core / distribution / access concepts and their troubleshooting and break/fix (includes NAT, GPON / DSLAMs, routing, hardware troubleshooting).
• Work with vendors for issues

Communications

• Work closely with team members to resolve network issues...