Thales Spain is looking for a person with Team leader with technical profile with at least 4 years of experience in services management with team management skills and background with cybersecurity infrastructures to participate in operation and support services of NGFW environments based on CheckPoint, PaloAlto and Fortinet

Job responsibilities:

• Service management for operation and administration of equipment and environments in scope (backups, log management, health monitoring, etc.)
• Customer management. Point of contacts, reporting, KPIs definition and tracking
• SLA, Deviations analysis, justification, improvement, etc.
• Internal processes improvement Team Management
• Shift planning and management
• Preventions and guards planning
• Team responsibilities management
• Training plan and activities identification and management Improvement and evolution - Internal documentation and communication ...