The Network Engineer will be responsible for the Network monitoring/troubleshooting/break fix incidents/changes primarily on Cisco Technologies with additional Load balancer, Firewall, Proxy and Wireless services.
**Key Responsibilities**:As a network engineer, will be accountable for meeting the delivery targets set by managementResponsible for ensuring that delivery is within and better than prescribed SLA levels and help establish processes for continuous service improvement.Support, maintain & improve user experience in network connectivityProvide accurate, timely diagnosis & rectification of user's network faultsMonitor Network events through the world class monitoring tools and acknowledge/fix the alert incidentsResolve or escalate incidents/problems/SR per established proceduresResponsible for tracking and progress-chasing of incidents to conclusion & in-line with SLA and quality standardsWork within an ITIL environment for Change and Incident management.Working on incide...