Job Role: Network Operations Center (NOC) Engineer

Job Location: Abu Dhabi, UAE

Experience: 2-5 Years

Responsible for 24x7 monitoring, triage, and first-response handling of IT infrastructure, network, application, and security alerts. Ensures early detection of issues and fast escalation to maintain service availability in a mission-critical environment.

• Monitor servers, networks, applications, and security alerts using NOC tools
• Perform first-level triage and classify incidents based on severity
• Create, update, and manage incidents in ITSM tools (ServiceNow / Remedy)
• Escalate issues to L2/L3 teams as per SLA and escalation matrix
• Execute runbook-based troubleshooting and initial response actions
• Support Major Incident Management (bridge calls, updates, coordination)
• Track SLA performance, incident trends, and sh...