Position Overview

Experienced in 24/7 operational support, monitoring network, server, and infrastructure health using tools such as LogicMonitor, Splunk and New Relic.
Skilled in network services, firewall/VPN/router/switch troubleshooting, Windows Server administration, incident response, escalation, documentation, and SOP-based issue resolution.
Additional strengths include root cause analysis, security best practices, stakeholder communication, shift handovers, and mentoring junior staff.

Working in 24/7 Operational support.

Monitor network, server, and infrastructure health using tools like LogicMonitor, New relic.

Network Service & Protocols (DHCP, DNS, NTP, VPN & Tunneling, QoS, Common Protocols)

Fundamentals of Firewalls, IDS/IPS and Authentication.

Configuration & troubleshooting of Router, Firewalls, VPNs & Switch, troubleshooting tools (ping, traceroute, netstat, Wireshark) and Access control