Job Title: Network Knowledge Management Quality Assurance Analyst

Job Category: Information Technology

Time Type: Full time

Minimum Clearance Required to Start: TS/SCI with Polygraph

Employee Type: Regular

Percentage of Travel Required: Up to 10%

Type of Travel: Local

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**The Opportunity** : We are seeking an experienced ITIL Network Knowledge Management Quality Assurance Analyst to join our IT service management team. The ideal candidate will ensure the quality, accuracy, and effectiveness of our network knowledge management processes in alignment with ITIL best practices.

**Responsibilities:**

+ Assist in developing, implementing, and maintaining ITIL-based knowledge management processes for network operations
+ Develop and enforce quality standards for network knowledge articles and documentation
+ Monitor, manage, and maintain knowledge articles within ServiceNow
+ Conduct regula...