**About this role:**

Wells Fargo is seeking a...

**In this role, you will:**

+ Lead and develop a team of network engineers providing advanced troubleshooting and escalation support
+ Establish clear priorities, operating cadence, and accountability across the tools and Priority Support teams
+ Mentor and guide engineers to build deep technical capability and operational excellence
+ Provide leadership during Major Incident bridges, ensuring clear technical direction, timely updates, and rapid resolution
+ Act as the senior escalation point for high severity network issues impacting critical services
+ Ensure strong post-incident reviews, root cause analysis, and corrective action tracking
+ Oversee troubleshooting and resolution of complex issues across:
+ Routing, switching, firewalls
+ Load balancers (F5), proxies, SD WAN
+ Drive deep analysis using packet capture and observability tools such as Sniffer and Infinistream​
+ Ide...