Role Overview

The National Service Centre Manager leads and optimises Service Centre operations across Australia, ensuring efficient, consistent, and high-quality service delivery.

This role combines operational leadership, commercial accountability, and people leadership, with responsibility for performance, capability, and financial outcomes.

Key accountabilities include:

• Lead and develop a high-performing national Service Centre team
• Standardise service delivery models, workflows, and operating practices
• Manage Service Centre and Training P&L, driving revenue, cost control, and productivity
• Embed a strong safety culture and ensure full WHS compliance
• Lead service performance using Microsoft Dynamics 365 and reporting insights
• Act as escalation point for complex or high-impact service issues
• Drive continuous improvement through process and workflow optimisation
• Part...