National Customer Service Center Manager, DBN

About the job National Customer Service Center Manager, DBN

Job Description: National Customer Service Centre (CSC) Manager

Location: Durban, South Africa
Department: Customer Service
Job Level: Management

Purpose of the Role

The Customer Service Centre (CSC) Manager is responsible for managing the entire Customer Service Division (CSD) and Product Support Division (PSD) call centre operations. This role entails implementing and maintaining call centre standards, resourcing, training, and optimizing efficiencies and controls. The goal is to ensure that the desired service levels are consistently provided to customers.

Scope of Responsibility

• Overall Management: Full accountability for the performance and management of the call centres.
• ...