Our client Bank Al Habib Limited is looking for a Mystery Shopping Coordinator - Customer Experience in Karachi.

Bank Al Habib Limited seeks an experienced Mystery Shopping Coordinator to lead and oversee customer experience evaluations within the banking environment. The candidate will be responsible for managing a team of 20 individuals conducting undercover assessments of customer service interactions. This role demands a high level of confidence to navigate various banking scenarios discreetly and effectively while maintaining the integrity of service evaluations. The coordinator will utilize their analytical mindset to identify gaps in service quality and provide actionable insights for continuous improvement.

The position requires strong communication skills to interact naturally with customers and staff from diverse backgrounds. The ideal candidate will be proficient in designing questionnaires and surveys, managing customer relationship management (CRM) so...