Job Purpose/summary

The Team leader is responsible for leading the Multi carrier Landside Operations (OPS) team with following main responsibilities:

• Leadership: Lead the team. Team may include Intermodal, Customer Experience designated members and responsibility.
• Operations Service delivery: Drive daily operational excellence in close cooperation with the different stakeholder team impacting operational service delivery.
• Cost leadership: Cost avoidance and fix revenue leakages.
• Customer Experience: Manage customer experience & disputes.
• Transformation: Drive transformation agenda for Intermodal.
• Escalation: First point of escalation for Dispatch & Driver settlement related tasks handled within the team.

Key responsibilities

a. Focusses on processes, policies, compliance & relevant system-based knowledge for use in creating right customer experience.
b. Demonstrates understanding of company's business strategy, functional ...